Shipping and Returns

Shipping

All orders are shipped within 24 hours of us receiving your order and payment Monday - Friday (excluding public holidays and the holiday period between Christmas day and New Years day.) In the case of stock not being available for your order, we will contact you immediately and let you know when we expect the item/s in stock.

Delivery is free for orders over $60 Australia wide. All orders under $60 will incur a flat rate of $7.50.

Customer will usually receive their goods within 1-3 working days of placing an order: public holiday and weekend orders may take slightly longer. However, once your goods leave our store, we have little control over the delivery timing of your items. If you haven't received your goods after 3 days, please contact us.

Cartridge Solutions prefers to send goods by Registered Post or Courier Service as we can guarantee your goods will arrive safely and are insured for loss and damage. However, if you prefer regular post this means that your order will be left in your letterbox. Please be aware that these items can't be tracked and traced or insured and while it is a rare occurrence, Cartridge Solutions will not be held responsible if your order goes missing due to mishandling or loss via regular post. Also, if a request is made by you for our courier to leave your goods without obtaining a signature from you, neither Cartridge Solutions or our courier company will be held responsible for loss or theft of your goods.

Priority shipment via Express Post is available at a cost of $9.90.

 

Returns

Cartridge Solutions does not accept any returned goods except under these guidelines:

Unless goods are deemed to be faulty, have been wrongly described or do not do as they are supposed to.

If a cartridge is deemed as faulty, having been wrongly described or does not do as it is supposed to do, please contact us for a Return Authorisation number before returning the goods to us. RA's are valid for 7 days only from issue, any item sent after the seven days will not be accepted by our returns department.


A refund will not be given if a customer changes their mind, no longer needs the good they purchased or has found the goods at a cheaper price.


It is your responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping.

We have an Australia Post Reply Paid number so you can return goods to us free of charge. Please contact us so that we can help you with what you need to do in all instances of returned goods.


Please check with us if you are unsure about the goods that you are purchasing. Cartridges which have been incorrectly ordered can be exchanged at the customers own freight expense.

If you have any problems or concerns, feel free to contact us either by phone or email.

 

Payments

We have the following payment options

Credit cards via St George Bank Payment Gateway Secure Payments System - This is the fastest and most secure way to process your payment with us.

Bank Deposit - Choose this option if you would like to pay by either transferring money through phone or internet banking or alternatively, you can deposit funds directly into our account by visiting any Westpac branch. Your items cannot be sent until funds are cleared into our account.

Cheque / Money Order - Please make cheques or money orders out to Cartridge Solutions and send to:-
Cartridge Solutions
P.O. Box 559
Sylvania Southgate
N.S.W. 2224

Please note that your order will not be sent until funds have cleared into our account.

 
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